Frequently Asked Questions (FAQs)
Find answers to common questions about myHawaii below, including account setup, authentication methods, and troubleshooting.
General Questions
You can access a wide range of participating government services available through the Online Services portal.
Yes, creating a myHawaii account is completely free.
The platform is currently available in English and does not support multiple languages. However, web browsers may provide basic translation functionality for web pages.
Contact the support team via the help center or hotline listed on the platform for assistance.
Single Sign-On (SSO) allows you to log in once and gain access to multiple connected services using one set of credentials. This enhances security by reducing the need to store and manage multiple passwords, minimizing the risk of credential-related breaches.
Multi-factor authentication (MFA) is a security feature that requires users to verify their identity using two or more methods, such as a password and a verification code sent to their phone.
An authenticator app generates time-based one-time passcodes (TOTP) that provide an additional layer of security for signing in.
Sign in with Google allows users to sign in using their Google credentials instead of creating a separate password for their myHawaii account. For more information, please visit Sign in with Google.
Account Setup and Login
If you cannot access your account, ensure your login credentials are correct and your account is active. If you still experience issues, please use the “Forgot password?” option to reset your password or contact support for further assistance.
A valid phone number is only required if you want to use text message or voice call one-time password (OTP) for multi-factor authentication. If you do not have access to a phone number, you can still use an authenticator app (such as Google Authenticator or Microsoft Authenticator) as your multi-factor authentication method.
Use the “Forgot password?” link on the login page to reset your password securely. For more information, visit Reset your Password.
No, accounts are individual and cannot be shared. Each user must create their own account to access services.
No. All myHawaii accounts must have at least one Multi-Factor Authentication (MFA) method registered, such as an authenticator app or a one-time passcode (OTP) sent via text message or voice call
No. While not all services require Multi-Factor Authentication (MFA), you will be prompted for MFA when accessing your myHawaii profile to enhance security and prevent unauthorized changes to your account information.
No. Email is not a supported method for multi-factor authentication (MFA).
Yes, you can switch from signing in with Google to another sign-in method. To do this, go to your myHawaii profile page and disconnect Google sign-in. After disconnecting, refresh the page and click “Change” next to Password to set a local account password. Once set, you can sign in using your email and the new password.
Disconnect the Google account, sign out, go back to the login page, click Sign in with Google and sign in with the correct account.
Migrated Users
Existing accounts will automatically transition to the new platform. You can log in with your current eHawaii.gov credentials and follow the instructions to update your account.
If you are using your eHawaii.gov account credentials and are prompted to change your password when logging into myHawaii for the first time, it means your current password does not meet the updated password policy requirements. You will need to create a new password that complies with the updated password policy standards.
If you originally signed up for eHawaii.gov services with a Google email address, you can use Sign in with Google for easy access. However, if you signed up with a different email address, this option won’t link to your existing account. Please sign in using the email and password associated with your eHawaii.gov account.
Security and Privacy
Your password must be at least 10 characters long and include at least one uppercase letter (English), one lowercase letter (English), one number (0-9), and one special character (e.g., !@#$%^&*). Additionally, it cannot contain your email address, first name, or last name.
No. At this time, there is no enforcement of periodic password changes.
Yes, the platform uses advanced encryption and adheres to strict government security standards to ensure the safety and privacy of your data.
Basic information such as your name, email, and phone number may be collected to verify your identity. Your data is handled in compliance with privacy regulations.
Users can choose from a text message, voice call, or authenticator app one-time passcode (OTP) to verify their identity when signing in.
Authenticator apps such as Google Authenticator, Microsoft Authenticator, iPhone Verification Codes or an equivalent authenticator app compatible with your mobile phone’s operating system, and Samsung Pass or an equivalent authenticator app compatible with your mobile phone’s operating system are supported.
You can update your authenticator app by accessing your myHawaii profile and selecting “Manage” next to Multi-factor Authentication. For more information, please visit Manage Your Account.
If you have registered text message or voice call one-time passcode (OTP) as your authentication method and still have the same phone number, you can use this method when prompted for multi-factor authentication. If you registered an authenticator app and have access to your recovery codes, you can use one of the recovery codes to log in and register a new authenticator app.
If you no longer have access to any of your authentication methods, contact support for assistance.
Currently, the platform supports only US phone numbers.
At this time, account deactivation is not available. If you wish to no longer use your account, please reach out to support.