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Reset Your Password

January 21, 2025
Categories: 
How-tos, Individuals, Manage

Step 1: Enter your email address

  • On the myHawaii login page, enter your email address in the provided field.
  • Select Next to continue.
    Initial myHawaii sign-in screen where the user enters their email address or signs in with Google, with a next button

Step 2: Initiate the password reset

  • On the sign in page, select Forgot password?
    myHawaii sign-in screen where the user enters their password, with 'Forgot password?' highlighted in red as an option to initiate a password reset, along with a next button and start over link

Step 3: Request a password reset link

  • Enter your email address again in the provided field.
  • Select Send link to request a password reset email.
    Send password reset link screen where the user enters their email address and clicks the 'Send link' button to receive a password reset link, with a start over link

Step 4: Check your email

  • Open your email inbox and look for a myHawaii Password Reset email from [email protected].
    Confirmation message screen indicating that a password reset email was sent to the user's email address
  • Open the email and select Reset Password to continue.
  • Note: If you don’t see the email, check your Junk or Spam folder.

Step 5: Reset your password

  • The email link will open in your default browser.
  • Create a new password that meets the minimum password requirements.
  • Select Submit to proceed.
    Reset your password screen with fields to enter and confirm a new password, password requirements, and a submit button

Step 6: Sign in with your new password

  • After successfully resetting your password, select Next to sign in to your myHawaii account.
    Password reset successful screen with a confirmation message and a next button to sign in