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Set Up Microsoft Authenticator for MFA

January 21, 2025
Categories: 
How-tos, Individuals, MFA

Step 1: Select the authenticator app option

  • After signing in to your myHawaii account from the myHawaii login page, you may be prompted to register for multi-factor authentication (MFA). If so, please follow the steps below.
  • On the MFA registration screen, select Authenticator app.
  • Select Next to continue.
    Multi-factor authentication registration screen displaying options for an authenticator app or text message/voice call, where the authenticator app is selected

Step 2: Install Microsoft authenticator

  • If you don’t have the Microsoft Authenticator app, install it on your mobile device.
  • Some mobile devices, such as Apple iPhones, may already have a built-in verification code feature.

Step 3: Open Microsoft authenticator

  • Open the Microsoft Authenticator app on your mobile device.
  • Tap the QR Code icon at the bottom right of the application.
    Microsoft Authenticator app on iOS displaying an empty codes screen with the QR code icon highlighted for setting up authenticator app verification codes
  • If prompted, allow the app to access your camera.

Step 4: Scan the QR code

  • On the myHawaii Authenticator app registration screen, a QR code will be displayed.
    Multi-factor authentication registration screen for authenticator app with download instructions for Google Authenticator and Microsoft Authenticator, a QR code for the user to scan, and a next button
  • Select On a mobile device? if you are signing in on a mobile device. Otherwise, use Microsoft Authenticator to scan the QR code.
    Microsoft Authenticator app on iOS displaying the QR code scanning screen for setting up authenticator app verification codes, with an option to enter the code manually
  • The app will generate a one-time password (OTP) code for myHawaii.

Step 5: Enter the verification code

  • Open Microsoft Authenticator and retrieve the 6-digit verification code.
    Microsoft Authenticator app on iOS displaying a generated verification code for myHawaii after setting up authenticator app verification codes
  • Enter the code in the Enter verification code field provided on the myHawaii screen.
    Multi-factor authentication screen for authenticator app displaying a field to enter the 6-digit verification code with a submit button
  • Select Submit to continue.

Step 6: Save your recovery codes

  • The Recovery codes screen will appear.
  • Select Copy or Print to save your recovery codes securely.
    Multi-factor authentication registration screen for authenticator app displaying recovery codes with copy, print, and done options
  • Store these codes in a safe place in case you lose access to your mobile device.

Step 7: Complete the MFA setup

  • After saving your recovery codes, select Done.
  • New users will be redirected to their eHawaii.gov profile to complete account setup.
  • You can now use Microsoft Authenticator verification codes as part of your MFA sign-in process.
  • For added security, you can set up a secondary MFA method in your myHawaii profile.