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Set Up Text Message Verification Codes for MFA

January 21, 2025
Categories: 
How-tos, Individuals, MFA

Step 1: Select your MFA option

  • After signing in to your myHawaii account from the myHawaii login page, you may be prompted to register for multi-factor authentication (MFA). If so, please follow the steps below.
  • On the MFA registration screen, select Text message/Voice call from the available options.
  • Select Next to continue.
    Multi-factor authentication registration screen displaying options for an authenticator app or text message/voice call, where the text message/voice call is selected

Step 2: Enter your phone number

  • Ensure the country code is included. The +1 for U.S. numbers is pre-populated.
  • Enter your 10-digit phone number in the provided field.
  • Select Next to continue.
    Multi-factor authentication registration screen for text message/voice call with a phone number input field and a next button to proceed

Step 3: Select text message option

  • Choose the Text message as your verification method.
  • Select Next to continue.
    Multi-factor authentication registration screen for text message/voice call where a user with a valid mobile number chooses their preferred verification method, with options for text message or voice call, and text message selected, followed by a send code button

Step 4: Wait for the verification code text

  • You will see a confirmation message on the screen indicating the verification code is being sent.
  • You will receive a 6-digit verification code from myHawaii via text message.
    Multi-factor authentication screen for text message displaying a countdown message indicating the user will receive a text message with their verification code in 5 seconds

Step 5: Enter the verification code

  • Check your text messages for the verification code.
  • Enter the 6-digit code in the verification field on your screen.
  • Select Submit to complete verification.
    Multi-factor authentication screen for text message displaying a field to enter the 6-digit verification code with submit, resend code, and cancel buttons
  • Note: If you do not receive a text message within a few minutes, select Resend Code to request a new one. If you still do not receive a text message, select Cancel to restart the process.

Step 6: Complete your MFA setup

  • If you entered the correct 6-digit verification code, your MFA registration is complete.
  • New users will be redirected to their eHawaii.gov profile to complete account setup.
  • You can now use text message verification codes as part of your MFA sign-in process.
  • For added security, you can set up a secondary MFA method in your myHawaii profile.